Shipping Policy
Last Updated: August 24, 2026
Thank you for shopping with Skynova Store. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.
You will receive an order confirmation after your purchase has been successfully submitted.
2. Shipping Time
Estimated delivery times may vary depending on your destination and selected shipping method.
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Weather conditions
- Public holidays
- Customs processing
- Incorrect or incomplete shipping information
- Other circumstances beyond our control
3. Shipping Address
Please make sure your shipping information is complete and accurate before completing your purchase.
Skynova Store is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.
4. Tracking
Where tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the shipment has been dispatched.
5. Delayed or Lost Packages
If your order appears to be delayed, please check the tracking information first.
If a package is confirmed as lost by the carrier, please contact our customer support team so we can review the situation and determine the appropriate solution.
6. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the affected product.
We may request additional information to assist with the claim.
7. Customs and Duties
For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
8. Contact Us
If you have questions about shipping or your order, please contact Skynova Store through our website's contact page.
Skynova Store