Return & Refund Policy
Last Updated: August 24, 2026
We want you to be satisfied with your purchase from Skynova Store. If you are not satisfied with your order, please review the following return and refund guidelines.
1. Return Eligibility
To be eligible for a return, the product generally must:
- Be unused and in its original condition
- Be returned with original packaging where applicable
- Include all original accessories and documentation where applicable
- Meet the return requirements applicable to the product
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
2. Return Period
Return requests should be submitted within the return period stated on the product page, order confirmation, or applicable purchase terms.
Please contact our customer support team before sending any product back.
3. How to Request a Return
To request a return:
- Contact Skynova Store through our customer support channel.
- Provide your order number and relevant product information.
- Explain the reason for the return.
- Provide photographs or other information if requested.
- Wait for return instructions before shipping the product back.
Do not send products to an address that has not been provided or confirmed by our customer service team.
4. Refunds
Once your returned product has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
5. Exchanges
If exchanges are available for your product, please contact us before returning the item.
Exchange availability may depend on product stock and other applicable conditions.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide your order number and clear photographs of the product and packaging so that we can review the issue.
7. Non-Returnable Items
Certain items may be excluded from returns, including products that are:
- Customized or personalized
- Used or damaged after delivery due to customer handling
- Not in their original condition
- Subject to applicable hygiene or safety restrictions
8. Return Shipping
Unless otherwise required by applicable law or agreed by Skynova Store, return shipping costs may be the responsibility of the customer.
If an item is confirmed to be defective, damaged during shipment, or incorrectly sent by us, we will review the appropriate solution.
9. Contact Us
For return or refund questions, please contact Skynova Store through our website's contact page.
Skynova Store